Have Questions

Welcome to the Help Center at cotftontextilellc.com!

We've compiled FAQs and shopping guides to help you have a smooth and secure shopping experience on this website.

1. Account & Orders

1.1 How do I create an account?

Enter your email address and password to complete registration.

1.2 How do I check my order status?

Log in to your account → Click “My Orders” to view order status, shipping information, and order details.

1.3 Can I cancel or modify an order?

Once an order enters the processing flow, it cannot be modified.

To cancel an order, please contact our customer service team as soon as possible. We will do our best to assist, but we cannot guarantee a successful cancellation.

2. Payment & Security

2.1 Which payment methods are supported?

We currently support:
Visa / MasterCard / American Express, etc.

2.2 Is my payment information secure?

Yes. All payments are securely processed by third-party payment platforms; we do not store complete payment card information.

3. Shipping & Delivery

3.1 How are shipping costs calculated?

Free shipping

3.2 How long does delivery take?

Standard Delivery: 3–7 business days
Express Delivery: 1–3 business days

(Actual time may vary due to holidays, weather, or logistics conditions)

3.3 How to track your order?

Once your order is shipped, you will receive an email with a tracking number, allowing you to track the progress at any time.

4. Returns & Exchanges

4.1 What is your return policy?

You can request a return within 30 days of receiving the item.

Items must be kept:
Unworn
Unwashed
Labels intact
Packaging intact
Some items (such as clearance items) may not be eligible for return or exchange; please see the return policy page.

4.2 How to initiate a return?

Please contact us with: Order number + Reason for return + Item photo

4.3 What is the exchange process?

After confirming receipt of the returned item, we will process your exchange or refund.

5. Product Information

5.1 How to choose a size?

If you are unsure, please contact our customer service for size recommendations.

5.2 Will the item be restocked?

Some best-selling items will be restocked, but we cannot guarantee that all items will be available again.

6. Promotions & Discounts

6.1 How to use a discount code?

On the checkout page, enter the discount code and click “Apply” to activate it.

6.2 What if the discount code doesn't work?

Please check:

Is it expired?

Does it meet the usage conditions (e.g., minimum purchase)?

Does the item qualify for the discount?

If you still have questions, please contact our customer service.

7. Contact Us

If you haven't found the answer to your question, please feel free to contact us:

Email: aronnopanen@cotftontextilellc.com

Phone: (559) 880-1245