Shipping Terms

Thank you for choosing to shop at cotftontextilellc.com. This shipping policy explains our delivery coverage, import/export rules, transit times, and logistics partners. By using this website, you agree to the following terms.

1. Shipping Coverage
We currently offer shipping services within the United States and to many countries and regions internationally.

Within the United States
We ship to all 50 states, including the contiguous territories, Alaska, and Hawaii, and support PO Box and APO/FPO military mail addresses (handled by USPS).

International Shipping
We support exports to many countries and regions, including but not limited to: Canada, the United Kingdom, most European countries, Australia, New Zealand, China, Japan, and South Korea. If delivery to your destination is unavailable, the system will automatically notify you at checkout.

2. Import/Export Requirements
Export Requirements
All goods are shipped from our U.S. warehouse and comply with U.S. Customs export regulations. Goods will be accompanied by necessary export documentation, such as commercial invoices, customs declarations, and country of origin statements.

Import Standards

Different countries may charge additional fees, such as import taxes, duties, or customs clearance fees.

These fees are the responsibility of the recipient and are not included in the product price or shipping cost.

If the recipient refuses to pay, resulting in the package being returned, we cannot be liable for the resulting shipping losses.

3. Shipping Timeframes
The shipping time for all orders consists of "processing time + transit time".

Order Processing Time
Most orders will be processed and shipped within 1 to 3 business days. During holidays or promotional peak periods, this may extend to 3 to 5 business days.

4. Domestic Shipping Time in the United States
Transit time varies depending on your chosen shipping method:
Standard Shipping: Typically takes 3 to 7 business days.

Expedited Shipping: Typically takes 2 to 4 business days.

Express/Overnight Shipping: Typically takes 1 to 2 business days.

5. International Shipping Time
International parcel shipping times vary by country:

Canada: Approximately 7 to 12 business days.

UK and Europe: Approximately 7 to 15 business days.

Australia and New Zealand: Approximately 10 to 18 business days.

Asia (e.g., China, Japan, South Korea): Approximately 10 to 20 business days.

Other countries and regions: Approximately 10 to 25 business days.

International shipping may be affected by customs clearance procedures, resulting in additional delays, which is normal.

6. Shipping Carriers
To ensure your parcels are delivered reliably, we cooperate with multiple domestic and international logistics companies.

US Domestic Partners:

USPS (United States Postal Service)

UPS
FedEx
International Partners:

DHL Express (Major International Express Service)

FedEx International

UPS International

7. Order Tracking
After your order ships, you will receive an email with a tracking number.

You can check the real-time shipping status on our website or the logistics company's website.

8. Shipping Fees
US Domestic Shipping Fees: Shipping fees depend on your location and the shipping method you choose.

International Shipping Fees: International shipping fees are calculated based on the destination country, package weight, and shipping method. The final cost will be automatically displayed at checkout.

9. Potential Delays
The following situations may cause delivery delays, which are not our responsibility:
* Severe weather, such as blizzards, hurricanes, etc.
* Customs clearance delays
* National or regional holidays
* Incorrect delivery address
* Internal reasons of the shipping company
If your package has not arrived on time, please contact our customer service team for assistance.

10. Lost or Damaged Packages

Once the package is handed over to the logistics company for delivery, we will provide a tracking number for you to track its status.

If the logistics company confirms that the package is damaged or lost, we will assist you in submitting a claim. Claim processing time varies depending on the logistics company's policy.